Outlines

The structure, process and challenges of building, implementing and using a Balanced Scorecard to improve performance and to put strategy at the centre of key management processes and systems including incentive schemes and resource/budget planning activities.

 

BSC Introduction

• Basics of BSC
• Importance of a BSC
• Monitoring BSC on real time
• Importance of a drill-down system
• Gathering data

BSC Business Objectives

• Identify major objectives to be achieved

Measures

• The metrics that will be used to measure success of the objectives

Targets

• Specific target values for the measures

Initiatives

• Projects or programs initiated to achieve the objectives.
• Closing the issues

BSC Perspectives

• Financial
• Customer Satisfaction
• Internal Processes
• Growth and Learning
• Others

BSC Inspiration
Vision and Mission

• Align Vision and Mission to the activities

Strategy mapping

• Cause and effect relationship

Identify suitable Metrics
SMART approach

• Specific
• Measurable
• Achievable
• Realistic
• Timely

BSM

• Track each metrics objectively
• Department wise
• Organizational wise
• Performance scores
• Perspectives scores

 

BSC Case Study

• Managing BSC
• Developing initiatives
• Conclusions and recommendations based on facts
• Overview of performance trending
• Performance scores
• Department Score Dials
• Department Score Graphs
• Department Trend Bar
• Department Trend Lines
• Department Traffic Lights
• Department Frequency Charts

 

BSC Discussion

• Perspective Score Dials
• Perspective Score Graphs
• Perspective Trend Bar
• Perspective Trend Lines
• Perspective Traffic Lights
• Perspective Frequency Charts
• Time Period Charts
• Establish performance
• Interpreting the graphs
• Interpreting the reports
• Generating BSC report
• Presentation to class
• Discussion
• Conclusion

 

Who Should Attend

All Managerial and Executive levels.

Duration

5 Days