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Effective Communication Skills
Objectives

• Identify their Personality Type & communication preferences

 

• Learn to recognise other people's Personality Types & communication preferences

 

• Master adjusting one's own communication approach based on need

 

• Identify barriers to effective communication and how to overcome them

 

• Effectively utilise tone

 

• Develop nonverbal & paraverbal communication skills

 

• Master the S.T.A.R. method for speaking on the spot

 

• Learn to use body language appropriately

 

• Learn to listen actively & effectively

 

• Gain insight into asking open questions

 

• Use appreciative inquiry as a communication tool

Outlines

Module "1" – Communication Process

  1. Communication definition
  2. Communication elements
  3. Communication motives
  4. Understanding Communication dynamics
  5. Fuzzy Communications
  6. Workshop
  7. Verbal Communication: Effective use of voice
  8. Non-verbal Communication: Working with body language
  9. Workshop

 

Module "2" – Intra-Personal Communications

  1. Importance of Intra-Personal Communication
  2. Self-Mastery model
  3. Perception
  4. Workshop
  5. JoHari Window
  6. Workshop
  7. Controlling Blushing

Module "3" – Inter-Personal Communications

  1. Barriers to Successful Communication
  2. Misunderstanding
  3. Miscommunication
  4. Message distortion
  5. Workshop
  6. Communication Styles
  7. Myers Briggs Type Indicator
  8. Workshop
  9. Listening skills
  10. Techniques to improve Listening skills
  11. Workshop

Module "4" – Organization Communications

  1. Pitfalls of organization communications
  2. Communications Networks
  3. Communications Media
  4. Workshop
  5. Empathic Communication
  6. Emotional Intelligence
  7. Workshop
  8. Handling different opinions

Module "5" – Building Relationships

  1. Relationship development process
  2. Discrete and Relational Exchange
  3. Motivational Investment Relationship model
  4. Business relationships (Buyer-Seller / Customer-Supplier)
  5. Importance of effective communication in building trust
  6. Effective communication: the path to effective negotiations
  7. Workshop
  8. Importance of advertising in building relationships
  

 

Who Should Attend

This workshop is beneficial to leaders and executives who participate in decision-making, business development, project management, operations, finance and marketing and sales.

Duration

5 Days

Start Date End Date Country City

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