| Start Date | End Date | Country | City |
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+966 920007771
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Objectives
Objectives: • Find Your Place on the Management Team • Empower Yourself to Achieve Growth • Create a Blueprint for Managing Change • Identify Your Core Competencies • Match Business Goals with Administrative Support Goals • Assess Your Leader/Manager Preference in Teams • Map Your Management Team’s Priorities for the Year • Set Criteria to Validate Risk/Value Priorities • Balance Urgency with Importance of Tasks • Use Task Maps to Control Multi-Loads • Enhance Your Image to Help in Pursuing Specific Goals • Strengthen Your Active Listening Skills • Map Effective Ways to Give and Get Feedback • Choose the Appropriate Method to Handle Conflict • Master Techniques for Dealing with Difficult People • Use Persuasion and Negotiation to Gain Better Outcomes from Conflict • Demonstrate Best Practice Tools in Team Interactions • Improve Your Impact as You Present Proposals or Plan Negotiations
Outlines
Contents: Mastering Change with Management Skills: • Find your place on the management team • Empower yourself to achieve growth • Discover what it takes to become a change master Fine-Tuning Your Team Skills: • Match business goals with administrative support goals • Assess your leader/manager preference in teams • Map your management team’s priorities for the year Dealing Productively with Conflict: • Use persuasion and negotiation to gain better outcomes from conflict • Define sources of workplace conflict • Master five techniques for dealing with difficult people Communicating with Credibility: • Enhance your image to help pursue specific goals • Strengthen your active listening skills • Manage your own emotions and detach from others’ emotions Controlling Your Workday: • Clarify priorities to include team goals • Set criteria to validate your risk/value priorities • Plan projects with smart charts • Solve urgency/importance dilemma • Eliminate your worst time wasters • Use task maps to control multi-loads Putting Your Skills to Work: • Improve your personal impact as you present proposals or plan negotiations • Try new tools for effective meeting management • Provide feedback to your colleagues
Who Should Attend
Who Should Attend? • Seasoned and permanent administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who are striving to refine their management skills in order to enhance their careers and add to their organization's effectiveness.
Duration
5 Days
