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The art of ceremony & protocol


  • Real-World Etiquette: Modern Manners for Today's Business World
  • Cubicle Conundrums and Other Questions of Decorum: Communication Skills and Office Etiquette for Moving Up at Work
  • Work Experience: How to Act So People Think You Have It
  • Email Etiquette and Business Writing: Good Behavior Online
  • On Target: Professionalism and Etiquette for Technical People
  • Hosting Corporate Guests: Representational Entertaining Made Simple
  • Best Foot Forward: Protocol and Social Etiquette for Organizational Representation
  • Service Savvy: Exceptional Etiquette for Retail Employees
  • From Top to Toe: Building a Professional Image
  • How to Network Like a Pro: Growing and Managing Your Offline and Online Business Relationships


Module I: Protocol Officer Duties

  • Modern Protocol
  • Characteristics of a Protocol Officer
  • Understanding Precedence and Seating
  • History of Flag Etiquette
  • Managing VIP Visits
  • Representing the Company at Special Events
  • Sensitivity to Cross-Cultural Differences
  • Offensive Gestures in Other Cultures

Module II: Basic Etiquette Guidelines

  • Invitations
  • Receiving Lines
  • Host & Guest Duties
  • Entrance and Seating Guidelines
  • Napkin Placement
  • Silverware Savvy
  • Dining Dos and Don’ts
  • The Ultimate Greeting and Handshaking
  • Introductions and Remembering Names
  • Conversation Skills
  • Business Card Protocol
  • Electronic Communications

Module III: Behave Like a Diplomat

  • American and Continental Styles of Eating
  • Asian Style of Eating
  • Forms of Service
  • World-Class Dos and Don’ts
  • Eating Various Foods
  • Tipping
  • Seating Guidelines and Place Setting Maps
  • Gift Giving
  • High- and Low-Context Cultures

Module IV: Stationary and Flyers

  • Stationery and Flyers
  • Evaluation of your materials
  • Structuring and Customizing a Workbook
  • Confidential Client Needs Assessment
  • Sample Proposal
  • Memorandum of Agreement
  • Mini Working Business Plan

Module V: Exercises & Group Discussions


Adjuvant tools for course implementation:

  • Attendant Manual Book.
  • Power Point Presentation.
  • Flipchart & white board.
  • Compact Disc (entire course as WinWord Format and PPT Copy).
  • Case presentation and problem solving.
  • Group Discussion.
  • Post-assessment for each trainee.
  • Final implementation report edited by instructor.


Who Should Attend


  • VIP lounge members.
  • Public relation officers.
  • Catering Members.


5 Days

Start Date End Date Country City

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