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Skills to deal with the public in the municipalities and localities
Objectives

 

  • Learn how to develop different communicating strategies depending upon the other persons view of the world.
  • Understand favoured learning styles of others and how to use this when communicating
  • Learn how to build rapport with anyone at anytime
  • Learn how others absorb information and the process they go through to make decisions and to communicate
  • Develop verbal and non-verbal communication techniques
  • Learn how to elicit thinking patterns through eye movement
  • Learn how to tap into another person internal representation system
  • Learn some NLP techniques to influence and sway another person’s point of view

Outlines

 

 

Day 1 :

  • Communicating
  • Communicating with others
  • The communications process
  • How miscommunication occurs
  • Effective Communications
  • What makes up an effective communication?
  • The golden rules for effective communication
  • How people sort and categorise information
  • What is a meta programme?
  • Learn how to develop different communicating strategies depending upon the other persons view of the world.
  • Understand favoured learning styles of others and how to use this when communicating
  • Learn how to build rapport with anyone at anytime
  • Learn how others absorb information and the process they go through to make decisions and to communicate
  • Develop verbal and non-verbal communication techniques
  • Learn how to elicit thinking patterns through eye movement
  • Learn how to tap into another person internal representation system
  • Learn some NLP techniques to influence and sway another person’s point of view
  • Understand how people perceive you and make the best impression that you can
  • Maximize your influence with others
  • Learn new communications techniques that suit your personality
  • Discover how to motivate others
  • Learn how to build rapport in difficult situations
  • Improve your personal and social interactions
  • Manage your boss

 

Day 2 :

 

  • How miscommunication occurs
  • Effective Communications
  • What makes up an effective communication?
  • The golden rules for effective communication
  • How people sort and categorise information
  • What is a meta programme?
  • Learn how to develop different communicating strategies depending upon the other persons view of the world.
  • Understand favoured learning styles of others and how to use this when communicating
  • Learn how to build rapport with anyone at anytime
  • Learn how others absorb information and the process they go through to make decisions and to communicate
  • Develop verbal and non-verbal communication techniques
  • Learn how to elicit thinking patterns through eye movement
  • Learn how to tap into another person internal representation system
  • Learn some NLP techniques to influence and sway another person’s point of view
  • Understand how people perceive you and make the best impression that you can
  • Maximize your influence with others
  • Learn new communications techniques that suit your personality
  • Discover how to motivate others
  • Learn how to build rapport in difficult situations
  • Improve your personal and social interactions
  • Manage your boss

 

 

Day 3 :

 

  • Learn how to develop different communicating strategies depending upon the other persons view of the world.
  • Understand favoured learning styles of others and how to use this when communicating
  • Learn how to build rapport with anyone at anytime

 

 

 

 

Day 4 :

 

  • Develop verbal and non-verbal communication techniques
  • Learn how to elicit thinking patterns through eye movement
  • Learn how to tap into another person internal representation system
  • Learn some NLP techniques to influence and sway another person’s point of view
  • Understand how people perceive you and make the best impression that you can
  • Maximize your influence with others
  • Learn new communications techniques that suit your personality
  • Discover how to motivate others
  • Learn how to build rapport in difficult situations
  • Improve your personal and social interactions
  • Manage your boss

 

 

Day 5 :

 

  • Maximize your influence with others
  • Learn new communications techniques that suit your personality
  • Discover how to motivate others
  • Learn how to build rapport in difficult situations
  • Improve your personal and social interactions
  • Manage your boss

Who Should Attend

 

Senior and middle managers who already have good communication skills and want to take them to the next level and who want to have good communication skills

Duration

5 Days

Start Date End Date Country City

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