ITC

· Improve results by enhancing your verbal communication and influence skills in the context of productive working relationships

· Respects and works effectively with DIVERSE people; enables all to contribute their best work.

· Builds and maintains PRODUCTIVE working relationship, even in DIFICULT situations.

· Works ACROSS organizations to develop the best approaches and get the best results

· Expresses ideas in ways that build COMMITMENT to them, even when unfamiliar or popular; involves and fully informs others in a timely way.

· Recognizes CULTURAL differences and communicates in ways that work

· Effective communication over the phone

· Linking communication skills to the business

· Basic communication exercise

· The communication model

· The listening model

· The speaking model

· Linking the models

· Asking questions

· Barriers to communication

· Results-Options in communication

· Setting Expectations

· Problem Solving Process

· Maintaining an open discussion

· Interactive listening

· Discussion skills

· Communication barriers

· Communication styles

· Body language

· Constructive criticism

· Communication over the phone

Top, middle and new entry executives
All professionals to improve their interpersonal skills to achieve greater potential.

5 Days

Start Date	End Date	Country	City