| Start Date | End Date | Country | City |
|---|
+966 920007771
 |
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Objectives
Acquire a clear understanding of the objectives, functions and various forms of business documents used in the organization so as to improve the skills of strategic management:
* Verbal and instrumental communication.
* Periodic reporting.
* Interdepartmental correspondences.
* Time management
* Arranging management meetings & conferences.
* Scheduling appointments with management team and visitors.
* Perform all secretarial duties.
Outlines
Module I: Concepts of excellence in Management.
- Concepts of Management.
- Management Vs. Administration.
- Managerial Process.
- Leadership.
- Privacy & Confidentiality At Office Work.
- Organizational Loyalty.
- Job Satisfaction.
Module II: Strategic Management:
- All about "Strategies".
- Strategic planning.
- Job Description, Job Title and Job Tasks.
Module III: Management of Behavior at Work Environment:
- Communication Skills.
- Stress Management.
- Problem Solving.
- Decision Making.
- Team Working.
- Time management.
- Body Language.
Module IV: Customer Relations:
- Customer Satisfaction.
- Types of Customers.
- Handling Aggressive Types of Customers.
Who Should Attend
Duration
5 Days
