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Basic Communication Skills
Objectives

  • Learn how to develop different communicating strategies depending upon the other persons view of the world.
  • Understand favoured learning styles of others and how to use this when communicating
  • Learn how to build rapport with anyone at anytime
  • Learn how others absorb information and the process they go through to make decisions and to communicate
  • Develop verbal and non-verbal communication techniques
  • Learn how to elicit thinking patterns through eye movement
  • Learn how to tap into another person internal representation system
  • Learn some NLP techniques to influence and sway another persons point of view

Outlines

Introduction

  • Getting to know the group
  • How do you see yourself?
  • What makes a good communicator?

Use your voice more effectively

  • Develop a greater awareness of your voice
  • How to speak more confidently
  • How to develop a more expressive tone of voice
  • Understand how the voice conveys meaning
  • How to use your voice to influence your listener

Generate confidence through body language

  • How to appear more approachable and confident
  • How to use the power of eye contact
  • How to be more in control of your body language

Present yourself successfully

  • How to create an immediate impression
  • Use voice and body language to your advantage
  • Give a short individual presentation with feedback

Styles of communication

  • Identify your preferred style of communicating
  • Become sensitive to other people\'s styles
  • How to enhance your message

Learn the power of effective listening

  • Understand the barriers to good listening
  • How to Listen effectively to build rapport
  • Questioning techniques to aid understanding

Review and action plan

  • Identify key personal strengths
  • Set targets for personal development
  • Workshop review

Who Should Attend

 

Senior and middle managers who want to have good communication skills

 

Duration

5 Days

Start Date End Date Country City

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